Is shipping included in my Kickstarter or Backerkit orders?
No. We want to provide you with the best and lowest cost shipping options. To do that, it’s important that we calculate shipping when it’s time for items to ship to you, to ensure that we’re able to give you the best possible price. We’ve all learned a lot in the last 12 months about how shipping can be delayed and changed based on world events beyond our control. We want to make sure that we’re giving you the best price and the best available options when it’s time to ship.
Shipping will be calculated and processed 30 days before we ship out all physical products. We currently estimate that all physical items will be shipped out in March of 2022.
Last updated: September 28, 2021 08:56
When will Physical Products be shipped?
We estimate that all physical items will be shipped in March of 2022. This is just an estimate and is subject to change based on production times and overall world issues such as the pandemic.
Last updated: September 28, 2021 08:52
When will the Video Game be released?
We are currently estimating the game release to be in Oct of 2022. Again this is subject to development times and publishing requirements.
Last updated: September 28, 2021 08:54
Do I have to wait for the game to be complete to get my physical goods?
NO! Once the figure packs have been manufactured and are ready for distribution, we will contact you with shipping options.
Last updated: September 28, 2021 08:54
Can I order more multiple items/figure packs?
YES! You can add as much as you like in the add ons area as available times allow.
Last updated: September 28, 2021 08:55
I have other questions! Where do I go to get them answered?
Please contact the support area here in backerkit first and if you still have issues please inform us at firstname.lastname@example.org
Last updated: September 28, 2021 08:57
Current Estimated Shipping Date: March 2022
All Physical Items including All Figures, Sigil Coins, etc... will all be shipped out at the same time. All Digital items will be delivered via email directly when they are ready.Last Updated At: 08/29/21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.